Frontline worker survey findings
Fissures on the frontline: A study of 1,000 workers in the UK and Germany
With low employee engagement threatening retention, productivity, and profitability in businesses across the UK and beyond, 80% of business leaders have made engaging their workforce a strategic priority this year. But until those businesses can successfully meet frontline workers' needs, morale and energy will continue to dwindle – and employee engagement strategies will fail to deliver robust results.
So who better to ask about what frontline workers really want and need than frontline workers themselves? To find out what really makes frontline workers tick, we surveyed 1,000 of them across manufacturing, retail, logistics, and other key frontline industries in the UK and Germany. In our exclusive report, you’ll get answers to burning questions like: Which employee engagement initiatives actually work (and which don’t)? Why do frontline employees really leave their jobs? And what’s holding back frontline productivity?
We're putting the finishing touches on the report, but fill in the form for priority access – we'll email it to you the second it's ready.
The guide at a glance
The frontline reality, revealed
Frontline workers quit at higher rates than their back office peers, and their short tenures increase the financial heat for the businesses that depend on them. Our survey findings dig into the real reasons that frontline workers leave their jobs – and which engagement initiatives would encourage them to stay.
Stress levels are through the roof on the frontline, with 1 in 10 of our survey respondents feeling burnt out every single day on the job. We comb through the data to find out what's to blame – and reveal why subsidised mental health support and social events aren't lightening the load.
Get the unfiltered frontline opinion on common employee engagement tactics, learn which needs are going unmet, and find out which employee experience upgrade will make frontline workers 8.5 times more likely to be satisfied with their job, and 3.4 times more likely to go the extra mile.
Despite a commonly-held belief that frontline workers are less tech-savvy than their back-office peers, our survey found that frontline workers are hungry for new digital solutions. But with a plethora of options to choose from, which platforms are going to move the engagement needle? Find out which tech frontline workers want, and which they think are (quote!) 'useless guff.'
HR professionals have a long way to go in building trust with the frontline