From boomers to zoomers
How to bridge the frontline generational skills gap
With 59% of workers set to retire in the next five years, the coming retirement boom will drain frontline-dependent industries of critical experience. Productivity will plummet unless businesses can get new hires up to speed.
Based on survey data from 1,500 retail and manufacturing workers across the U.S., U.K., and Germany, this report combines their insights with expert advice on onboarding, training, and upskilling, to help you...
Avoid brain drain by centralising organisational knowledge
Increase new hires' speed to productivity by delivering the right resources at the right time
Foster learning across the employee lifecycle by making knowledge accessible
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WHY IT MATTERS
Brain drain puts your team's productivity at risk
Knowledge isn't just power – it's value. Without ways to systematically capture, preserve, and pass on employee knowledge, businesses pay with inefficiencies, missed targets, and mistakes.
What's inside
Maintain your skilled workforce
Produced in partnership with Workplace Intelligence, From Boomers to Zoomers combines frontline opinions, in-depth analysis, and expert advice to help you bridge the frontline skills gap.
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Repercussions of the retirement boom
Businesses are bracing for a seismic demographic shift that threatens widespread brain drain. Learn how an ageing workforce will disrupt business operations – and where its impact is already felt.
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Across the generational divide
It's not just the skills gap that's generational – opinion is divided, too. Find out what older workers, millennials, Gen Z hires, and frontline managers say about skills challenges, available resources, and more.
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Scalable solutions for the skills gap
Get expert advice on using technology and automation to preserve organisational knowledge, make training and upskilling resources accessible, and get new hires up to speed quickly.
'Not having the ability to train new hires correctly and efficiently is a direct link to not being able to hit daily targets. Without proper onboarding it takes longer for the workers to gain the skills they need.'
What's at stake
The future of the skills gap
Benedikt Brand
CEO & co-founder, Flip
‘It’s vital that businesses capture the invaluable expertise of retiring employees and make meaningful investments into developing the Gen Z employees who make up their future workforce. Without seamless knowledge transfer between generations, productivity will stall, and these essential industries will suffer.'
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Dan Schawbel
Managing Partner, Workplace Intelligence
'The new generation gap isn’t just about age — it’s who has essential work skills and who doesn’t. The research shows many employers aren’t doing enough to pass knowledge on to younger workers before older employees retire. There’s a lot of good will, with experienced workers wanting to support new hires, but no one has the time or tools they need to train effectively.’
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Download the report
From Boomers to Zoomers:
How to bridge the frontline generational skills gap
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Get your copy
Download the full research report – jam-packed with insights from 1,500 frontline workers and managers, plus expert advice on onboarding, training, and upskilling an evolving workforce.
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