Appreciation for all employees

With its various shift models, occupational groups, processes and, in this case, two locations, the clinic is a complex system. Transparent and uniform communication as well as simple information paths have been almost impossible up to now, precisely because the majority of the workforce are non-desk workers. The consequences of this included a lack of knowledge sharing, a lack of transparency and a great deal of anonymity between the job groups. In addition, last-minute changes in duty scheduling could often only be resolved by phone or via private messenger. The Corona pandemic, with all its healthcare restrictions and regulations, further reinforced this state of lack of information sharing.

However, with the introduction of Flip's employee app, information and communication fundamentally changed. Employees can communicate with each other easily and in a user-friendly way through the app. All job groups now receive information at the same time. "The biggest advantage for me is that as a part-time employee, I can also stay up to date and well informed," clarifies a nursing employee. The app makes the entire workforce feel not only better informed, but also more valued. Project manager Mona Lüttschwager from the HR department emphasizes: "I am convinced that in such a complex system, an efficient flow of information and appreciative communication are guarantees of successful work in the hospital."