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BCG x Flip report
Report: Facing Deskless Labor Shortage with Technology
The globe's huge deskless workforce is overburdened. Facing unique challenges, they're disengaged, burned out, and on the hunt for new roles. This low engagement is impacting their employers, too – lower productivity, more safety incidents, and difficulty finding the right talent.
In this report, Flip has teamed up with BCG to explore why a disengaged frontline workforce is costing your business – and how to lighten the load. We explore how to optimise the employee experience for deskless workers, focusing on how the right tech can help businesses reach and engage the frontline, and transform the way they work.
Get your copy of Facing Deskless Labor Shortage with Technology below.
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The guide at a glance
Connecting the disconnected
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The majority of the world's workforce don't sit behind a desk. Instead, they stand on shop floors and factory floors, man the tills, or walk the warehouse shelves. They have different working patterns, limits on their flexibility, and increased physical demands compared to their back-office peers. And where back-office workers have a suite of tech solutions to make their working lives easier, deskless workers are digitally disconnected.
This disconnection has deskless workers feeling burnt out and neglected – and almost half of them are looking for new jobs. But it's not just retention that wanes when frontline workers suffer. Safety, absenteeism, quality defects, and even productivity are at risk if the deskless workforce continues to disengage.
Improving the employee experience is key to boosting frontline employee engagement. Find out which factors are pivotal in boosting satisfaction and retention amongst the deskless workforce – and the role that technology has to play.
Deskless workers are digitally disconnected, leaving them without the tools needed to work seamlessly and effectively. Discover how big the digital divide really is, and get practical insights into building a connected deskless employee experience with examples from large European companies.
Unsure where to start with digitally connecting your deskless workforce? Get BCG's 5-point checklist to assess the employee experience you currently provide.
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'There was a two class society in our company' – HR leader
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