Flip Reviews
How Bosch replaced factory kiosks with real-time intel in employees' pockets
Bosch USA replaced long queues at information kiosks with a single, fully branded mobile hub – My Bosch App. Now production-line associates get payslips, company news, and site-relevant updates delivered straight to their pockets – no waiting, no bottlenecks, no confusion.
Key highlights
Goodbye, information kiosks
Within weeks of launching My Bosch App, several plants shut down their information kiosks – saving maintenance costs and freeing up floor space.
One app for everything
Relevant shift updates, HR news, plant events, and even PPE delivery alerts are now delivered straight to each employee’s phone.
Real-time, two-way communication
Bosch’s comms team can target messages by site, shift, or role, and frontline teams can ask questions or give feedback instantly.
Feels like Bosch
The app is Bosch-branded from login to menu icons, so employees feel at home inside it, rather than in a generic third-party tool.
About Bosch USA
Invented for life
Bosch is one of the world’s largest suppliers of mobility solutions and industrial technology, with hundreds of production facilities worldwide and a proud culture of engineering excellence.
Industry
Manufacturing
Company size
400,000+ global employees
Key use cases
Payslips Absence management Time tracking Shift plans Information distribution Internal communication
Before Flip
Kiosk queues and email chaos
Most of the people working at Bosch’s many production facilities don’t have PCs, company phones, or emails. But they still need to check payslips, request vacation, and stay informed.
For decades, Bosch relied on shared kiosks to support those processes and deliver critical information. But kiosks created long lines; associates wasted their precious break schedules and still left uninformed.
Adam Pikula
IT Director, Bosch USA
Important updates – from shutdown schedules to PPE delivery – landed late, went missing, or triggered email chains among managers that created communication chaos. Information gaps grew, and it was difficult to create a sense of belonging.
Key challenges
Long queues and limited access to kiosks
Communication mess caused by email dependency
Lack of direct access to important tools and info without a PC or company phone
'Just because you don't have a laptop, it doesn't mean you should be excluded from digitalisation by your company.'
The Solution
My Bosch App: a single, AI-ready, frontline hub
Bosch set out to build a mobile app that could be rolled out across their facilities worldwide – ridding them of those kiosk queues and bringing their production employees into the digital era.
Adam Pikula
IT Director, Bosch USA
Key objectives of myBosch
Digital inclusion: Bring frontline workers into the digital future, boost engagement, and reduce attrition.
Drive change narrative: Deliver the right information at the right time to steer transformation centrally and avoid external noise.
Mobile delivery platform: Offer a single access point and roll out future use cases fast without flooding phones with 10+ single‑purpose apps.
They partnered with Flip to create the My Bosch App, a cutting-edge, fully-branded mobile app that's designed for the unique needs and working environment of their production employees.
Adam Pikula
IT Director, Bosch USA
Mobile access to essential tools: Associates can check payslips, request vacation, and access key information on their own device, without relying on shared kiosks.
Real-time company updates: News, announcements, and site-specific info are delivered directly to the right employees – fostering transparency and a stronger sense of belonging.
Inclusive digital experience: Employees without an email or PC are included in the digital company experience. The app helps create a sense of belonging, drive engagement, and reduce attrition.
The results
Production employees are included, informed, and efficient
Less waiting, more efficiency
Several sites replaced physical kiosks within months, while others saw queues dramatically reduce. By introducing direct access to key info and tools, associates get what they need, when they need it, without wasting valuable time.
Stronger connection to the company
Relevant news and info now reaches each individual instantly, with employees saying they like hearing what's happening at their plants and at the company. The app is entirely Bosch-branded, increasing employer recognition.
Future-ready delivery platform
IT now has a single digital interface with frontline employees through which they can quickly and easily roll out future use cases. Next up, they're exploring AI-powered vacation booking and answers for new joiners.
'It helps us build a sense of belonging'
What's next
AI that supports new hires and can book time off
With Flip, Bosch brought critical tools, updates, and services directly into every associate’s hands. Kiosk queues disappeared, email clutter dropped, and factory teams reclaimed valuable time. A single app now powers faster processes, targeted communication, and a more connected frontline.
But they’re not stopping there. Bosch is now extending My Bosch App with AI to enable:
Self‑service vacation booking: Associates can request time off in seconds without disrupting supervisors’ flow or clogging kiosks.
24/7 answers for newcomers: New hires can ask about anything (tooling, safety, policies) and get instant, accurate responses, making onboarding scalable and consistent.
Want to bring your operational employees into the digital era?
Book a demo today to see how Flip can retire outdated systems, streamline processes, and give every employee the information they need – right when they need it.
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Hear the full story first-hand
Watch the on‑demand webinar with Bosch and BCG to hear more about how Bosch is digitalising its employee experience.